Sutter Health Plus News & Trends

A news blog for brokers, employers, reporters and the community.

Sutter Health Plus Year in Review 2017

Posted by on Jan 10, 2018 in Access, Affordability, Feature, News

HMO exceeds annual goals—adds 28,000 members, expands to new communities, refines customer experience

Sutter Health Plus is pleased to announce 2017 as a year of significant growth with a focus on enhancing the member experience. Over the past year, membership increased 37 percent, with 80 percent of members renewing coverage.

Now serving nearly 80,000 members, the not-for-profit HMO remains an important part of Sutter Health’s strategic vision to transform health care in Northern California. Since its inception in 2014, the health plan expanded into three additional geographies, most recently offering coverage in Santa Cruz County. The Sutter Health Plus network includes 30 hospitals, 10 walk-in care facilities, dozens of urgent care centers and more than 7,000 providers. Read More

10 Tips to Better Brand Your Business

Posted by on Jan 9, 2018 in News

In this article published in the Jan. 9, 2018, issue of BenefitsPRO, Rob Carnaroli, Sutter Health Plus Vice President of Sales, provides tips on how brokers can best serve customers by sharing their knowledge about the market landscape. 

Being a broker today is a challenge. Health care insurance laws are changing from one day to the next, employers are balking at rising costs, and employees are disgruntled and ready to jump ship.

The silver lining is that all of these challenges create an opportunity for brokers to step in and provide solutions. 2018 is poised to be a year of major changes, and the best brokers will find themselves coming out on top. Read More

Sutter Health Plus Launches Redesigned Website

Posted by on Dec 27, 2017 in News

Sutter Health Plus is proud to announce the launch of a newly redesigned website, The site’s contemporary design features easy-to-use navigation tools to help visitors quickly find what they need.

“We recognize the importance of giving our customers a positive, seamless experience—in person, over the phone and online,” said Monica Majors, Vice President of Marketing and Communications, Health Plan Products, Sutter Health. “Redesigning our website is more than creating a new look and feel—it’s about optimizing the experience for all of our visitors.”

Designed with the customer experience at the forefront, the Sutter Health Plus website is optimized for mobile, tablet and desktop viewing. It uses the same technology platform as Sutter Health’s newly redesigned website that launched in September. Additionally, the provider search is more robust with new search capabilities, filtering, and physician panel status designations.

“One of the strengths of our affiliation with Sutter Health is access to the industry’s top subject matter experts and the ability to leverage resources and economies of scale. The launch of the new site wouldn’t have been possible without Sutter’s support and partnership,” continued Majors.

Sutter Health Plus Network Hospital Campuses Earn Awards for Quality

Posted by on Dec 13, 2017 in Quality

Recognized for achievements in patient safety and quality, The Leapfrog Group® named three Sutter Health Plus network hospital campuses as Top Hospitals in 2017. The Leapfrog Top Hospital award is widely acknowledged as one of the most competitive honors American hospitals can receive.

Network hospital campuses named as Top Hospitals in 2017 include:

  • California Pacific Medical Center, California campus in San Francisco
  • Sutter Maternity & Surgery Center of Santa Cruz
  • Sutter Santa Rosa Regional Hospital

Read More

How to help employees get the most out of their health plan benefits

Posted by on Dec 1, 2017 in News

In this article published Nov. 30, 2017 in the Sacramento Business Journal, Monica Majors, vice president of marketing and communications, health plan products, Sutter Health, shares thoughts on how employers can help employees maximize their health plan benefits.

While the rules governing health care coverage may continue to shift, there’s one thing everyone can agree on —healthy employees are good for business. They are more likely to stay focused on their jobs, use fewer sick days, and contribute to a more productive workforce. And most importantly, healthy employees enjoy a better quality of life.

By educating employees on the features and benefits of their health plan, employers can help employees and their families stay healthy and may reduce the overall cost of health care. Read More

2017 Large Group View from the Top

Posted by on Nov 30, 2017 in News

Rob Carnaroli, Sutter Health Plus Vice President of Sales, was recently interviewed for an article published in the November 2017 issue of California Broker. The following are his responses. You can read the full article here.

What are some major trends affecting large groups?

Millennials are the largest generation in the labor force today. Attracting and retaining quality talent from this pool is changing how we think about employee benefits. Even the way employers communicate with employees is changing—from social media to text messaging, information should be instantly accessible from a smartphone.

Employers are also looking to give employees access to care beyond the traditional primary care office setting. For example, we’re seeing on-site clinics and retail clinics gaining popularity. While telehealth hasn’t taken off like many expected, it remains a viable option for seeking convenient medical care. Read More

Sutter Health Plus Expands to Santa Cruz County

Posted by on Nov 7, 2017 in Access, Affordability, Feature, News

Expansion brings health plan’s provider network to 30 hospitals, eight walk-in care facilities, 45 urgent care centers and over 5,000 physicians

Sutter Health Plus, a not-for-profit HMO affiliated with Sutter Health, announces the expansion of its health care coverage to employers and consumers in Santa Cruz County with coverage available effective Jan. 1, 2018.

“Sutter Health Plus’ number one priority is to provide access to high-quality care. It’s exciting to bring new health plan options to employers and consumers in Santa Cruz County,” said Phil Jackson, CEO of Health Plan Products, Sutter Health. “The expansion complements our Bay Area provider network and also benefits consumers in the South Bay who live or work in Santa Cruz County.” Read More