What do consumers want from a health plan?

Posted by SutterHealthPlus on Dec 7, 2018 in News

Rob Carnaroli serves as vice president of sales for Sutter Health Plus.

In this article published in the December 7, 2018 issue of BenefitsPRO, Sutter Health Plus Vice President of Sales Rob Carnaroli explains how brokers can recognize market demands to pair clients and their employees with the best health plan options available.

From the rush of open enrollment to keeping pace in an ever changing industry, brokers are constantly on the move. Connecting clients with the right benefit options comes from a deep understanding of emerging trends, new entrants, regional considerations and marketplace dynamics. Yet, the ability to best serve clients all comes down to one important question: What do consumers want from a health plan?

We reviewed data on consumer preferences in health care. After citing multiple studies from elite organizations including the American Academy of Family Physicians, Brigham Young University and the Kaiser Family Foundation, five core fundamentals stand out: convenient access points, quality care, affordability, easy-to-use online tools and member-centric customer service. Read More about What do consumers want from a health plan?

Sutter Health Plus Network Physician Organizations Earn Awards for Patient Experience

Posted by SutterHealthPlus on Nov 20, 2018 in Quality

Physician organizations in the Sutter Health Plus network received awards from the Integrated Healthcare Association (IHA), a renowned industry leadership group in California. The following physician organizations were honored with a “top performer” recognition for patient-centered care, with average scores among the top 10 percent:
Read More about Sutter Health Plus Network Physician Organizations Earn Awards for Patient Experience

2018 Large Group View from the Top

Posted by SutterHealthPlus on Oct 4, 2018 in News

Rob Carnaroli serves as vice president of sales for Sutter Health Plus.

Rob Carnaroli, Sutter Health Plus Vice President of Sales, was recently interviewed for an article published in the October 2018 issue of California Broker. The following are his responses. You can read the full article here.

What are the most important trends affecting large groups in California? For example, do believe the AHP rule will have an impact on the large group market?

One of the biggest trends I see that impacts large groups in California is the external market pressure to re-imagine what health care should look like. This includes pending mergers between large pharmaceutical companies and insurance carriers, and with non-health care companies like Amazon, Berkshire Hathaway and JPMorgan Chase. Alphabet, Google’s parent company, is another disruptor spending significant capital to influence health care delivery. All of this places a heavy demand on the traditional healthcare marketplace that we elevate the model and look for ways to become better. It is no longer about just price, benefits and network—digital capabilities, unexpected convenience and modernization are the real motivating factors. Read More about 2018 Large Group View from the Top

Be Prepared and Take Action This Breast Cancer Awareness Month

Posted by SutterHealthPlus on Oct 2, 2018 in News, Wellness

Starting at age 40, women are encouraged to consider starting routine breast cancer screening.

October is Breast Cancer Awareness Month, when the cause of fighting and preventing this all-too-common disease deserves special attention.
Read More about Be Prepared and Take Action This Breast Cancer Awareness Month

My Health Online–Convenience at Your Fingertips

Posted by SutterHealthPlus on Sep 27, 2018 in Access, News

My Health Online provides a secure, convenient way to connect with your care team

Looking for a convenient way to manage your health when and where you want? Consider enrolling in My Health Online* (MHO), a secure patient portal that connects you with your care team—anytime, anywhere. You can use your laptop or desktop, or download the mobile app, called MyChart, at the iOS App Store or Google Play Store.

Read More about My Health Online–Convenience at Your Fingertips

Sutter Health Plus Network Physician Organizations Earn Elite Honors

Posted by SutterHealthPlus on Sep 12, 2018 in Quality

America’s Physician Groups helps consumers evaluate physician organizations’ technical quality, patient experience and affordability.

The America’s Physician Groups Standards of Excellence member survey recently recognized physician organizations in the Sutter Health Plus network with top honors. The following physician organizations received prestigious “elite” five stars rating:
Read More about Sutter Health Plus Network Physician Organizations Earn Elite Honors

Find a Provider Who is Right for You

Posted by SutterHealthPlus on Sep 5, 2018 in Access

The provider search tool features 7,000 Sutter Health Plus network providers found throughout 15 Northern California counties.

Whether you’re shopping for health care coverage, or you are a current member looking for a specialist or a new primary care physician (PCP), you can find the provider you need from your smart phone, laptop or tablet.

The provider search tool is one way to locate any of the 7,000 Sutter Health Plus network providers found throughout 15 Northern California counties. The online provider directory contains dozens of searchable types of providers and facilities. Use it to find:

• Primary Care Providers: Family Medicine, Internal Medicine, Obstetrics and Gynecology (OB/GYN)*, Pediatrics
• Specialists
• Sutter Walk-in Care Clinics and Urgent Care Centers
• Hospitals

You can also narrow your search to find a provider by affiliation (medical group and hospital), languages spoken, and gender.

When you choose a PCP, you are also selecting your physician’s medical group. Many covered services, including visits to a specialist, require a referral and prior authorization from your medical group. Your PCP will make referrals to specialists within the same medical group.

If you need specialty care and have a specific specialist in mind, check the provider directory to see what medical group the specialist is in. Make sure you choose your PCP within that medical group. To change your primary care physician, log into the member portal or contact member services at 855-315-8500.

To request a print copy of the directory, call Member Services at 855-315-5800.

*Some OB/GYNs may be available as a PCP