Following a unique yet busy fall open enrollment season, Sutter Health Plus reached a significant milestone in its journey of service to the community—the enrollment of its 100,000th member.
Since its launch in 2014, Sutter Health Plus has made great strides as an organization and is recognized by brokers, employers, and members as delivering affordable access to high-quality care and exceptional service. The health plan offers benefit solutions to businesses large and small, and its community-based employer accounts include a number of local municipalities and school districts throughout Northern California.
“Since our health plan’s small beginnings seven years ago, we’ve been privileged to serve a growing number of community members across our Northern California footprint,” says Phil Jackson, CEO of Health Plan Partnerships & Products at Sutter Health. “We take seriously our responsibility to provide our members with a more seamless integration of care and coverage.”
Key to the health plan’s success is its affiliation with Sutter Health, one of the nation’s leading integrated healthcare networks. This close partnership between the plan and provider is designed to provide better value through closer coordination of care, better health outcomes, and improved customer satisfaction. Members also benefit from Sutter’s innovation and rapid expansion of telehealth that changes how people can access care, including Tera—a virtual-first care model, and same-day video visits with Sutter providers now available daily from 8 a.m. to 8 p.m.
Sutter Health Plus originally offered coverage in the greater Sacramento and Central Valley areas. In 2015 it expanded to six Bay Area counties, and into Santa Cruz County in 2018. Recently achievements include achieving a prestigious three-year accreditation from the National Committee for Quality Assurance, and improving its financial performance.
As of Jan. 1, 2021, the Sutter Health Plus network spans 15 counties—from the Northern California foothills and the State Capitol to Silicon Valley and Santa Cruz—and includes 29 hospitals and campuses, more than 1,500 PCPs, 5,300 specialists, and many other healthcare providers, hundreds of conveniently located facilities, and dozens of urgent care centers and Sutter Walk-In Care locations. Convenient features such as access to a 24/7 nurse advice line, health coaching programs, an online self-service portal, and a single number to call for assistance with all aspects of care and coverage are also available to members.
