The California Center for Data Insights and Innovation’s Office of the Patient Advocate recently released report cards that rate how well medical groups care for patients, rating medical groups across quality of care and patient experience measures. Quality data is derived from the Integrated Healthcare Association’s “Align. Measure. Perform.” program and patient experience data is collected by survey. To aid consumers, the detailed data is condensed into star scores, on a 1 to 5 scale, where five stars is best.
Nine Sutter Health Plus network medical groups earned four stars or higher in quality of care or patient experience — or both — for care provided to patients enrolled in a Commercial Health Maintenance Organization, or HMO plan.
The 2023-2024 edition of California’s report cards rated 197 medical groups that care for millions of state residents insured through a Commercial HMO plan. The report card’s quality of care rating — a composite of 11 measures — reflects how closely these medical groups adhered to preventive care and treatment goals aimed at helping people get or stay healthy. The quality of care rating reflects care provided in 2022, the most recent year from which data are available.
Three network medical groups received five stars or “excellent” in the quality of care category on these report cards:
- Mills-Peninsula Medical Group/Mills Peninsula Division
- Palo Alto Foundation Medical Group
- Sutter Medical Group
Five network medical groups received four stars or a “very good” rating for quality of care:
- Affinity Medical Group
- Sutter East Bay Medical Group
- Sutter Independent Physicians
- Sutter Medical Group of the Redwoods
- Sutter West Bay Medical Group
Patient experience ratings provide valuable insight into the level of customer service that a medical group provides to patients. This rating is based on survey responses that cover many aspects of a visit, including how well clinicians listened to a patient, provided clear explanations and treated patients with respect. The patient experience rating reflects care provided in 2023.
In the patient experience category, three network medical groups received five stars or “excellent”:
- Gould Medical Group
- Mills-Peninsula Medical Group/Mills Peninsula Division
- Sutter Medical Group
Five network medical groups received four stars or a “very good” rating in patient experience:
- Affinity Medical Group
- Palo Alto Foundation Medical Group
- Sutter East Bay Medical Group
- Sutter Independent Physicians
- Sutter Medical Group of the Redwoods
You can view the Medical Group Report Card for Commercial HMO Plan Members here.
